Over View.
Thank you for shopping with us. We are committed to delivering your yarn quickly and securely. Please read our Shipping & Delivery Policy carefully to understand how orders are processed and delivered.
Processing Times.
All orders are processed within 1–2 working days of receipt, excluding weekends and public holidays.
Orders placed after 2:00 pm may be processed on the next working day.
During busy periods, product launches, sales events, or holidays, processing times may be slightly longer. If there are significant delays, we will contact you using the email address provided with your order.
UK Delivery.
We currently deliver throughout the United Kingdom.
Standard Delivery.
Standard delivery is £4.95 for orders £30.00 and under.
Estimated delivery time: 2–5 working days
Delivery charge: Calculated at checkout
Free Delivery.
Free UK delivery is available on orders over £30.00.
The free delivery option will be automatically available at checkout when eligible.
Order Tracking.
Where tracking is available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
Delivery Delays.
While we aim to meet all estimated delivery times, delays can occasionally occur due to:
- Adverse weather conditions
- Postal or courier disruptions
- High seasonal demand
- Circumstances beyond our reasonable control
We are not liable for delays caused by third-party delivery services.
Incorrect Delivery Information.
Customers are responsible for ensuring that all delivery details are correct at the time of ordering.
We cannot be held responsible for delays, losses, or additional charges resulting from incorrect or incomplete address information.
Lost or Damaged Parcels.
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Where appropriate, we will investigate the issue with the courier and arrange a replacement or refund in accordance with your statutory rights.
Contact Us.
If you have any questions regarding shipping or delivery, please contact us:
A Crafty Needle Limited
acraftyneedlelimited@yahoo.co.uk
020 8777 2117
134 High Street,
West Wickham
Kent
BR4 0LZ
We aim to respond to all enquiries within 1–2 working days.
This policy is designed to comply with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations, which govern online selling in the UK.
Returns and Refunds Policy.
We want you to love your yarn. If you are not completely satisfied with your purchase, we are here to help.
Your Right to Cancel.
Under the UK’s Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.
Once you have notified us of your desire to cancel, you have a further 14 days to return the yarn to us.
Return Conditions.
To be eligible for a full refund, items must be returned in their original condition:
- Unused and Unwound: Yarn must be in its original hank, ball, or cake. We cannot accept returns for yarn that has been wound, knitted, or crocheted.
- Original Packaging: Labels and bands must be intact and attached.
- Odour Free: Items must be free of scents such as smoke, perfume, or pet odours.
How to Start a Return.
Notify Us: Email us at acraftyneedlelimited@yahoo.co.uk with your contact information and details of the items you wish to return.
- Package Your Item: Ensure the yarn is securely packaged to prevent damage during transit.
- Postage: Unless the item is faulty or incorrectly sent, you are responsible for the cost of return postage. We recommend using a tracked service, as we cannot issue a refund if the package is lost in transit.
Refunds.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed via your original payment method within 14 days of us receiving the goods back. Please note that your bank or credit card company may take additional time to post the refund to your account.
Faulty or Damaged Items.
If your yarn arrives damaged, has a significant manufacturing fault (such as an excessive number of knots beyond industry standards), or if we sent the wrong colour/dye lot, please contact us immediately.
In these cases, we will reimburse your postage costs and offer a full refund or replacement.
Dye Lots.
Please note that while we do our best to ensure accurate photography, colours can vary between monitor screens. If you require a specific dye lot, please contact us before ordering. We cannot guarantee specific dye lots on separate orders placed at different times.
Last updated: 15 June 2026.
Welcome to A Crafty Needle Limited ("we", "our" or "us". We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and purchase yarn from our online shop.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information we collect.
Personal Information.
We may collect the following personal information:
- Name
- Billing Address
- Shipping Address
- Telephone Number
- Email Address
- Payment Information
We use your information to.
- Process and fulfill orders
- Communicate regarding orders, products and services
- Improve our website, products and customer experience
- Prevent fraud and maintain website security
- Comply with legal obligations
Payment Processing.
Payments are processed through Stripe payment providers (website: www.stripe,com) We do not store complete card details on our servers. Payment information is handled according to the security standards and privacy policy of Stripe.
Sharing your information.
We may share your information with:
- Shipping and delivery providers
- Payment processors
- Legal authorities when required by law
We do not sell your information to third parties.
Cookies and Tracking Technologies.
Our website uses cookies and similar technologies to:
- Enable website functionality
- Remember user preferences
- Analyse website traffic and performance
- Support marketing and advertising activities
You can manage cookie preferences through your browser settings.
Data Retention.
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal, accounting and tax obligations
- Resolve disputes and enforce agreements
Data Security.
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no online transmission or storage system can be guaranteed to be completely secure.
Children's Privacy.
Our website is not intended for the children under the age of 16. We do not knowingly collect personal information from children.
Changes to this Privacy Policy.
We may update this Privacy Policy. Any changes will be posted on this page with an updated revision date.
Contact Us.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
A Crafty Needle Limited
acraftyneedlelimited@yahoo.co.uk
020 8777 2117
134 High Street,
West Wickham
Kent
BR4 0LZ
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About Us.
These Terms and Conditions govern the use of this website and the purchase of products from A Crafty Needle ("we", "our", "us").
A Crafty Needle Limited
134 High Street
West Wickham
Kent
BR4 0LZ
acraftyneedlelimited@yahoo.co.uk
020 8777 2117
By using this website or placing an order, you agree to be bound by these Terms and Conditions.
2. Products
We sell yarn suitable for knitting and crochet on this website.
We make every effort to ensure product descriptions, images, colours and specifications are accurate. However, colours may vary depending on screen settings and dye lots may differ between batches.
Products are for illustrative purposes only.
3. Placing an Order.
When you place an order through our website, you are making an offer to purchase products.
After placing an order, you will receive an email acknowledging receipt of your order. This does not mean your order has been accepted. A contract between us is formed only when we dispatch your order and send a dispatch confirmation email.
We reserve the right to refuse or cancel orders for any reason, including;
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Incorrect customer information
4. Prices and Payments.
All prices are displayed in Pounds Sterling (£).
Prices include VAT where applicable unless otherwise stated.
Payments must be received in full before goods are dispatched.
We accept payment through the methods displayed at checkout.
We reserve the right to change prices at any time, but the price changes will not affect orders already accepted.
5. Delivery.
We will deliver only within the United Kingdom (England, Scotland, Wales and Northern Ireland).
Estimated delivery times are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by:
- Postal or courier services
- Severe weather
- Circumstances beyond our reasonable control.
Risk in the goods passes to you upon delivery. Ownership of the goods remains with us until payment has been received in full.
6. Returns and Cancellation Rights.
Consumer Right to Cancel
Under the Consumer Contracts Regulations 2013, you generally have the right to cancel your order within 14 days of receiving your goods.
You must notify us of your decision to cancel within this period.
You then have a further 14 days to return the goods.
Returned Goods:
Returned items must be:
- Unused
- In their original condition
- In their original ball bands (labels)
Unless the goods are fault, you are responsible for the return postage costs.
Refunds will be processed within 14 days or receiving returned goods.
7. Faulty or Damaged Goods.
If you receive faulty, damaged or incorrect goods, please contact us as soon as possible.
Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms and conditions.
Where goods are faulty, we may offer;
- A replacement
- A Refund
8. Yarn and Dye Lot Variations.
Yarn is a natural and manufactured product that may vary in colour, texture, thickness and appearance between dye lots.
Customers are encouraged to purchase sufficient quantities for a project at the same time.
We cannot guarantee exact colour matching between separate orders.
Every effort has been made to display the colours on screen as correctly as possible to real life.
9. Limitation of Liability.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:
- Death or personal injustice caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of statutory consumer right.s
Subject to the above, our liability shall be limited to the amount paid for the products purchased. We shall not be liable for indirect consequential or incidental losses.
10. Website Availability.
We do not guarantee that the website will always be available, secure, or free from errors. We may suspend, withdraw or amend the website without notice.
11. Privacy.
Your use of this website is also governed by our Privacy Policy.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts or England and Wales.
13. Contact Information.
If you have any questions regarding these Terms and Conditions, please contact us:
A Crafty Needle Limited
134 High Street
West Wickham
Kent
BR4 0LZ
acraftyneedlelimited@yahoo.co.uk
020 8777 2117.